Frequently Asked Questions
Everything you need to know about shopping with Becksöndergaard.
What are your shipping rates and delivery times?
We offer worldwide shipping. Delivery typically takes 2-5 business days within Europe and 5-10 business days for international orders. Shipping costs are calculated at checkout based on your location.
How can I return an item?
You can return any unused items within 14 days of receipt. Please ensure all original tags are attached. You can initiate a return through our online portal to receive a pre-paid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my Becksöndergaard silk scarf?
To maintain the quality of our silk products, we recommend dry cleaning only. Avoid direct contact with rain or chemicals, and store them flat to prevent permanent creasing.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link and your unique tracking number.
What should I do if I receive a faulty item?
We strive for the highest quality, but if you receive a defective product, please contact our customer service team immediately with photos of the fault so we can arrange a free replacement or refund.